REFUND POLICY
A LEGAL DISCLAIMER
The explanations and information provided on this Refund Policy page are for general informational purposes only. They are not intended to serve as legal advice or as a substitute for professional legal counsel.
Because laws and regulations may vary by jurisdiction and business model, we recommend that you seek independent legal advice to ensure that this Refund Policy complies with applicable EU and Dutch consumer protection laws and accurately reflects your business practices
REFUND POLICY - THE BASICS
This Refund Policy outlines the rules and conditions under which customers may return products purchased from our website and request a refund.
We sell perfume and fragrance products, which are subject to hygiene and safety regulations. For this reason, returns are only accepted under specific conditions.
In accordance with EU and Dutch consumer law, customers have the right to withdraw from an online purchase within 30 days of receiving the product, provided the return conditions are met.
This policy is intended to clearly define the rights and responsibilities of both the customer and the business, ensuring transparency and fairness in all refund-related matters.
WHAT TO INCLUDE IN THE REFUND POLICY
Our Refund Policy addresses the following key points:
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Eligibility for refunds, including the 30-day right of withdrawal
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Conditions for returns, such as unopened and unused products in original factory packaging
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Exclusions, including opened, used, or repackaged perfume products
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Hygiene and safety considerations specific to fragrance items
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Procedures for requesting a return or refund
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Refund processing timelines
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Responsibility for return shipping costs
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Handling of damaged, defective, or incorrect items
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Measures related to misuse or attempted fraudulent returns
We reserve the right to refuse refunds that do not comply with this policy.